What Does a Sales Support Specialist Do?
As a sales support specialist, you will have the unique opportunity to interact with a range of customers and co-workers. These professionals have a wealth of knowledge about a range of different products and services, as well as the company’s pricing structure and promotions and discounts. In addition to product knowledge, you should have problem-solving skills to help customers resolve their own issues. These specialists can help customers find the products or services they need, troubleshoot billing issues, and more, all without having to contact upper management.
In addition to customer service, a sales support specialist also performs administrative tasks for the sales department. Some of these activities include processing purchase orders, updating sales records, analyzing potential clients, and handling customer service requests. Other activities include handling marketing request forms, filling out quotes, and monitoring inventory levels. Some sales support jobs require travel. If you’re looking for a challenging job that will help you grow your career, a sales support specialist position may be right for you.
In general, sales support specialists need at least an associate’s degree, but many employers prefer candidates with bachelor’s degrees. Previous work experience in a sales department or in a related product industry is helpful, as it shows that you understand the sales process. Other requirements for sales support specialists include proficiency in Microsoft Office software, a thorough knowledge of customer service, and strong communication skills. Lastly, they should have excellent time management, interpersonal, and communication skills. In addition to a good communication skills, a sales support specialist must be able to work independently.
Using multiple programs to compile data on well maintenance, you can generate reports to share with your client. You can also upload them to your company’s share drive, proofread them, and prepare hard copies for customers. In addition to customer service, sales support specialists should prepare a training manual for new employees. Additionally, they should also create templates for quote processing for a faster turnaround. Several Fortune 500 Companies-Global use sales support specialists to collaborate directly with customers, working across departmental boundaries to ensure complete project compliance. Dedicated accounts track order progress, pull software licenses, and compile lists of telecom systems.
A sales support specialist’s salary depends on the company’s size and the industry where they work. Support professionals make the most money in the technology and telecommunication industries, and the average sales support specialist salary in these industries is $55,919 – a slight increase over the national average. This makes the job highly rewarding, with a high salary and good benefits. You can earn up to $106,000 annually if you meet these requirements.
In addition to handling the customer service end of a sales team, sales specialists oversee and manage the sales teams. They also provide expert advice to executives and ensure that new sales associates are properly trained and supported. They also work to monitor performance by providing troubleshooting assistance and maintaining accurate records of all communication. Ultimately, a sales support specialist is the first point of contact for dealers. If you want to work as a sales support specialist, here are a few things you need to know.